Last updated: 2026-06-12
These terms govern the supply of MOT testing, servicing, repairs, recovery and related vehicle services by Surrey Autos. By placing a booking, you accept these terms.
Quotes and pricing
Quotes given by phone, WhatsApp, or website form are based on the information you provide and are valid for 24 hours unless stated otherwise. Final invoice amounts may vary if the work required differs from what was quoted — we’ll always confirm before proceeding.
Payment
Payment is taken in full on completion of the work. We accept all major debit and credit cards (including Amex), Apple Pay, Google Pay, bank transfer, and cash. Trade and fleet accounts available by arrangement.
Workmanship
Repair and servicing work is guaranteed for 12 months or 12,000 miles (whichever comes first) from the date of service, covering parts we supplied and the labour to fit them, provided the vehicle has not been subject to misuse or unrelated damage in the meantime.
Parts warranties
Parts we supply carry the manufacturer’s warranty in addition to our workmanship guarantee. Wear items (pads, discs, wipers, bulbs, batteries) are warranted against defect, not against normal wear. MOT results are determined solely by the DVSA inspection standard and are not subject to negotiation.
Recovery callouts
Recovery and breakdown attendance is quoted as a fixed price before dispatch. Out-of-hours attendance carries a surcharge, quoted at the same time. Response times are targets, not guarantees, and depend on truck location, traffic and road conditions.
Safety on the roadside
When we attend a roadside or motorway callout, your safety is your responsibility until we arrive. Follow the safety guidance on our breakdown pages and do not attempt repairs on a live carriageway.
Liability
We are insured for the work we do. Our liability to you is limited to the value of the work invoiced, except where law requires otherwise (e.g. for death or personal injury caused by negligence).
Governing law
These terms are governed by the law of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.